Responsibilities
Team Introduction
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
Responsibilities
As an Operations Lead in our Trust & Safety Operations team, you will provide leadership and oversight to a matrixed Operations team ensuring that they are performing to the best of their ability and consistently achieving relevant targets and standards.
What will I be doing?
Provide leadership to a team of operations leaders, driving their success and supporting them in managing their teams.
Foster a high-performance culture and champion open communication, inclusion, continuous improvement, and sharing feedback.
Responsible for reviewing KPIs and ensuring that services (SLAs) are delivered within agreed policies & procedures and that the team holds themselves to a high standard.
Own a target market, keeping up to date with changes and optimising resources across projects and daily tasks to drive high performance.
Responsible for the governance framework for your team to ensure excellence in performance management, risk mitigation and outlier management processes.
Responsible for ensuring key stakeholders, TnS management, and XFN's are kept informed of changes and challenges in the operations ecosystem in a proactive manner.
Qualifications
Minimum Qualifications:
Experience recruiting, leading, and mentoring large, high-performing teams, including managing people managers.
Experience leading an operations site, motivating teams, and driving a culture of excellence and engagement.
Exceptional operational, interpersonal, customer service, and communication skills with a track record of delivering exceptional performance.
Knowledge of Six Sigma / Lean processes & continuous improvement methodologies.
Preferred Qualifications:
Attention to detail.
Comfortable using data to analyze performance and using insight to drive performance.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.